Refund Policy

At BuyTastic, we value your trust and want every shopping experience with us to be simple, secure, and satisfying. This Refund & Return Policy explains when and how you may return products, request refunds, or receive replacements. By shopping on our Website (https://buytastic.xyz/), you agree to the terms outlined below.

1. General Overview

Our goal is to ensure that you are 100% satisfied with your purchase. If for any reason you are not happy, you may return eligible items and request a refund or replacement in accordance with this Policy.

  • Returns must generally be made within 30 days of delivery.
  • Products must be in original, unused condition with packaging intact.
  • Refunds are typically issued to the original payment method within 5–10 business days of approval.

2. Eligibility for Returns

2.1 Return Window

  • Standard return period: 30 days from the date you received the product.
  • After this period, we may decline a return unless exceptional circumstances apply.

2.2 Condition of Goods

To be eligible, items must be:

  • Unused and in their original condition.
  • Returned in the original packaging with tags, manuals, and accessories included.
  • Free from stains, wear, damage, or signs of use.

2.3 Non-Returnable Items

Certain items cannot be returned unless defective:

  • Perishable goods (e.g., food, flowers, consumables).
  • Personal care, health, and hygiene products once opened.
  • Customized or personalized items.
  • Digital downloads or software codes.
  • Gift cards.
  • Clearance or “final sale” items (clearly marked).

3. How to Start a Return

  1. Contact Customer Support
    • Email: support@buytastic.xyz
    • Provide: order number, reason for return, and photos (if defective/damaged).
  2. Receive Authorization
    • Our team will review your request and issue a Return Merchandise Authorization (RMA) if approved.
    • Unauthorized returns may not be accepted.
  3. Ship the Item
    • Follow the instructions and use the address provided.
    • Ensure items are securely packaged to avoid damage.

4. Return Shipping Costs

  • If the return is due to defect, damage, or incorrect shipment, BuyTastic will cover shipping and provide a prepaid return label.
  • If the return is due to personal choice (e.g., changed mind, wrong size ordered), you are responsible for shipping costs.
  • We recommend a trackable shipping method—BuyTastic is not responsible for lost return parcels.

5. Refund Process

  1. Inspection – Once received, your return will be inspected within 7 business days.
  2. Approval/Denial – We’ll notify you whether your refund has been approved.
  3. Refund Issuance – If approved, your refund will be processed to the original payment method within 5–10 business days.

5.1 Partial Refunds

Partial refunds may be granted if:

  • Items are returned after the 30-day window (but accepted).
  • Products are not in original condition or packaging.
  • Accessories, manuals, or parts are missing.

5.2 Non-Refundable Charges

  • Original shipping costs are generally non-refundable (except where we are at fault).
  • Duties, customs fees, or taxes are non-refundable.

6. Exchanges

We do not offer direct product-for-product exchanges. To replace an item:

  1. Return the original item following the process above.
  2. Place a new order for the replacement product.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Report within 48 hours of delivery.
  • Include photos/videos of the item and packaging.
  • Once verified, we will either:
    • Ship a replacement at no cost, or
    • Issue a full refund including shipping charges.

8. Order Cancellations

  • You may cancel your order within 12 hours of placing it if it has not yet shipped.
  • Once shipped, cancellations are not possible—you must initiate a return instead.

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeline:

  1. Recheck your bank account or credit card statement.
  2. Contact your bank or card provider—processing may take time.
  3. If unresolved, contact us at support@buytastic.xyz.

10. International Returns

  • International customers may return items but are responsible for shipping costs (unless defective or incorrect).
  • Customs duties, taxes, and import fees are non-refundable.

11. Store Credit Option

At our discretion, we may issue store credit instead of a refund for certain cases. Store credit never expires and can be used for future purchases.

12. Legal Rights

This Policy does not override any statutory consumer rights you may have under applicable law. For example:

  • EU customers have a 14-day cooling-off period for most online purchases.
  • Local laws may grant additional protections in your region.

13. Fraud & Abuse

We reserve the right to:

  • Deny returns suspected of abuse (e.g., repeated returns of used items).
  • Suspend or terminate accounts engaged in fraudulent behavior.

14. Updates to Policy

We may update this Policy periodically. Changes are effective once posted to https://buytastic.xyz/. Please review regularly.

15. Contact Information

For all return and refund inquiries, contact us:

📧 Email: support@buytastic.xyz
📞 Phone: +1 (929) 555-0199
📍 Mailing Address: BuyTastic, 456 Market Street, New York, NY 10001, USA

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